Sometimes a device will stop syncing, even though it looks like it is still connected to your account. This can be caused by an update to WalkerTracker or your device, or another reason. On the “Your Stats” tab, you should see your profile information on the right side. If you hover the mouse over your device’s icon, it will tell you the last time it synced. You can view the device by clicking on the icon, or by clicking on your username and selecting “Devices.” WalkerTracker will give you some tips. If these tips don’t help, you may want to try disconnecting and reconnecting the device. If you are still having trouble, please contact us at [email protected].