Staff
Aprille Kronmuller serves at the Assistant Director for Quality. She oversees Quality Assurance compliance with Pennsylvania Emergency Management Association (PEMA). Assure proper emergency medical dispatch protocols are being used Association of Public Safety Communications Officials (APCO). She is responsible for testifying as Custodian of Records and coordinate court-related requests from the District Attorney's Office, private attorneys, the Public Defender's Office and private citizens. Aprille also oversees any data that is released from DES. She also manages the statistical data from 911 records for police, fire, EMS, municipal and partner agencies.
When not working, Aprille enjoys spending time with her daughters and gardening.
Shana serves as one of our Quality Specialists. She brings a great deal of experience with her to the Quality Division. She is mainly responsible for the 9-1-1 call reviews and reviewing police dispatches. She also completes the requests for 9-1-1 calls from law enforcement and attorneys. Shana also assists to maintain the Commendation Board which celebrates some of the great things we do in our department. She also frequently assists our 9-1-1 Training Division with their classes of new calltakers for the center. Shana is a member of the Diversity, Equity and Inclusion Committee, the Critical Incident Stress Management Team (CISM) and the Department of Emergency Services Advisory Council. She continues to help support the 9-1-1 center when extra staffing is needed.
She joined Quality in the fall of 2022. Shana had previously worked in the 9-1-1 Center as a calltaker for 14 years before joining Quality. Shana also is the owner of a jewelry online retail store and loves spending free time with her daughter and traveling.
Lawanna serves as one of our Quality Specialists. She is mainly responsible for the 9-1-1 call reviews and reviewing police dispatches. She also completes the requests for 9-1-1 calls from law enforcement and attorneys. Lawanna also assists maintain the Commendation Board which celebrates some of the great things we do in our department. She also frequently assists our 9-1-1 Training Division with their classes of new calltakers for the center. She continues to help support the 9-1-1 center when extra staffing is needed.
She joined Quality in the fall of 2022. Lawanna had previously worked in the 9-1-1 Center as a calltaker and police dispatcher for 22 years. She brings a great deal of experience with her to the Quality Division. Lawanna enjoys spending time with family and friends, shopping and reading.