Registration FAQs

If you have already registered for the vaccine and need to access your account for the first time in the new Vaccine Registration System, please click here for step by step instructions.

How do I register for an appointment?


You can register for an appointment with the Chester County Health Department at https://chesterpaprod.service-now.com/vam. Please follow the prompts to set up your account.

 


How do I schedule an appointment?


When you click "book an appointment", you can select a location and date/time of appointment for any available vaccine clinics for both your first and second dose appointments. You will immediately receive an email confirmation for EACH appointment. You will also receive an email reminder 24 hour before each appointment. 

How do I reschedule or cancel an appointment?

Reschedule to the same clinic location


To reschedule your appointment to a new date and/or time to the SAME LOCATION, click "manage appointment". Scroll down to the bottom of the screen and select "Reschedule Appointment".  

Reschedule to a NEW clinic location


To reschedule your appointment to a DIFFERENT LOCATION, click "manage appointment". Scroll down to the bottom of the screen and select "Reschedule to a different Clinic Location".  

Cancel Appointment


To cancel your appointment(s), click "manage appointment". Scroll down to the bottom of the screen and select "Cancel appointments".  You can come back at a later time to reschedule by select "book appointment".


Rescheduling a Second Dose Appointment


Please note that when rescheduling your second dose appointment, you will only have a small window of availability to reschedule the appointment so that you receive the second dose in the required time window.

I no longer need the vaccine from the Health Department. How do I cancel my registration?


Click here to cancel registration. By clicking the link, you will open an auto-generated email, please hit SEND. PLEASE DO NOT CHANGE THE SUBJECT LINE.

If you are unable to cancel your registration using this link, you can send an email to [email protected] with your name and email, stating that you wish to be removed from the registration list.