Apprise - Medicare Counseling

APPRISE counselors are specially trained to answer your questions about Medicare and provide you with objective, easy-to-understand information about health insurance. Specifically, APPRISE can answer your questions about Medicare, Medicare Supplemental Insurance, Medicaid, and Long-Term Care Insurance as well the new prescription drug plans.

The Chester County Department of Aging Services has a voicemail box designated for the APPRISE program. Please call (610) 344-5004 and leave your name, phone number, and a short message. You will receive a phone call back from an APPRISE counselor within 24 hours. You can also email us.

Medicare Annual Open Enrollment - October 15 - December 7, 2019

You can join, switch or disenroll from a Medicare Part D Prescription Drug Plan, a Medicare Advantage Plan or switch to Original Medicare with or without a Medicare Part D Plan.  APPRISE counselors can provide you with clear, easy to understand information about your Medicare options and can assist in comparing plans for 2020.  We will also screen you to see if you qualify for any financial assistance programs to get help paying for your prescription drugs or Part B premium.
Please find contact information to schedule Medicare Annual Open Enrollment appointments 

Mysteries of Medicare Newsletters

Medicare 101

If you will be joining the ranks of Medicare soon, are already in the Medicare system and have questions, or you just want to understand what this Medicare is all about, this session is for you! At these sessions members of the APPRISE program will present an overview of Medicare including the definitions of Medicare A, B, C; explanation of the drug benefit (Part D), types of health care insurance available in Chester County, benefits available for low income beneficiaries and things to consider when selecting your medical coverage. A question and answer session will follow the presentations. Please click on the following shortcut for dates, locations and times for these sessions.

APPRISE Counseling Sites

Counselors are available periodically and by appointment at the following locations. Please call ahead to find the current schedule.
Counseling Site
Phone Number
Church of the Good Samaritan 212 W. Lancaster Ave. Paoli 610-344-6035

Coatesville Senior Center 250 Martin Luther King, Jr. Blvd. Coatesville 610-383-6900

Downingtown Senior Center

3503 Lincoln Hwy. Thorndale

East Goshen Township Bldg. 1580 Paoli Pike

West Chester 610-344-6035
Government Services Center -
Dept. of Aging Services
601 Westtown Rd.,
Suite 320
West Chester 610-344-6035

Kennett Area Senior Center
427 S. Walnut St.
Kennett Square

Oxford Senior Center
12 E. Locust St.

Phoenixville Senior Center
153 Church St.

Surrey Services for Seniors
(Two Locations)
60 Surrey Way 

1201 N. Chester Rd.
(at United Church of Christ)

East Goshen


West Chester Senior Center 530 E. Union St. West Chester 610-431-4242

West Whiteland Township Bldg.

101 Commerce Dr. Exton 610-344-6035