Incident Management

What is an Incident

Incidents are episodes or events which threaten the health, safety, or rights of a person receiving intellectual disability services. State regulations require that the following types of incidents are reported:
  • Death
  • Abuse or neglect
  • Suicide
  • Individual to individual abuse
  • Medication error
  • Client rights violation
  • Reportable disease
  • Misuse of funds
  • Injury requiring treatment beyond first aid
  • Emergency closure of a home or program for 1 or more days
  • Emergency Room visit
  • Missing person
  • Hospitalization
  • Law enforcement
  • Psychiatric hospitalization
  • Fire
  • Use of restraints

Why Is Incident Management Important?

 Incident management systems assure that when an incident occurs, the response will be adequate to protect the health, safety and rights of the individual. Provider, county, and state staff work together to report incidents, collect information about those incidents, and take action based on the reports. With many people receiving community-based services and supports, a statewide incident management system assures that: ◦ agencies have policies and structures to support incident management,

◦ timely and appropriate action occurs,

◦ incidents are reported uniformly,

◦ incidents are investigated appropriately, and

◦ corrective actions are developed in response to incidents.

 Providers, county programs, and ODP review and analyze incidents reports to enhance risk management and to identify actions to prevent the recurrence of incidents.

What Happens When an Incident Is Reported?

 Incidents may be reported by individuals, families and advocates, provider agencies, county staff, and any other person who believes they have observed or discovered an incident involving a person registered with Chester County MH/IDD. Providers have a reporting process which must include making a timely report in the Home & Community Services Information System (HCSIS). The County's ID Incident Manager monitors HCSIS incident reports.

 Individuals may report an incident by calling 1-800-692-1100 toll free, or by contacting Supports Coordination at 1-610-344-6327. Another option is to contact the Customer Service Line of the Southeastern Regional Office of Developmental Programs (ODP) at 1-888-565-9435.

 The type of incident determines whether the provider, the county, or the state conducts an investigation. The person reporting the incident and any other individual with information about the occurrence will be asked to participate in the investigation. All information gathered about the investigation remains confidential. All investigations are conducted by staff trained as ODP Certified Investigators.

Who Makes Sure the Process Works?

 The County's ID Incident Manager oversees all investigations to assure a timely, thorough and objective investigation has been conducted. The Supports Coordinator assures all required follow-up is completed, and that the necessary supports and services are put into place so that the issue is resolved.

How Do I Learn More About ID Incident Management? ◦ Talk with your Supports Coordinator about your questions and concerns.

◦ Find out about MH/IDD incident management training that is offered twice per year to help families identify an incident, understand the incident management process, and the responsibilities of service providers, the County program, and ODP.

◦ Read the ID Incident Management Tip Sheet.

◦ Read Bulletin 6000-04-0 titled Incident Management. This bulletin outlines state policy and specifies the guidelines and procedures for the incident management process.

ID Incident Management Tip Sheet