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Smart911 allows citizens to create a "Safety Profile" where they can provide additional details that 9-1-1 call takers may need to assist them during an emergency. When you dial 9-1-1 today, the information received by the call center can be limited based on the phone you are calling from. With Smart911, when you make an emergency call from a phone registered with your Safety Profile, the 9-1-1 systems recognizes your phone number and automatically displays your profile for the call taker, giving them vital information that you have provided in your profile.
A safety profile is a list of information about an individual or a household. Information includes details about all members of the household, all phone numbers (mobile, landline or VOIP) and all addresses including home, work and even vacation homes. Users can also add details about medical conditions, medications, vehicles, pets and even emergency contacts.
You can include contact information, specifics on medical conditions and security information. The safety profile is voluntary, it is up to you to decide how much information you want to share.
Your privacy is important to us. Your information is available ONLY to 9-1-1 call takers and responders and ONLY in the event you call 9-1-1. In some areas, you can choose to allow Smart911 to share your profile with emergency managers as they prepare for and respond to emergencies. If you reside or work in one of these areas, you will be presented with this option.
Everyone should create a safety profile, but people with medical or disability issues are especially encouraged to do so. Also, anyone who uses a cell phone. Cell phones only provide a general location of the caller, not an exact address. Adding your home, school and work addresses can help responders locate you more quickly and easily.
Setting up a profile can take as little as 5-10 minutes, depending on how much information you wish to provide. You can always go back and update or add additional information at a later time.
Once registration is complete, Smart911 will send a message to your registered email address confirming your account. Smart911 will not share your information with to 9-1-1 call centers unless you have verified the phone(s) listed in your profile by responding to the text message or automated call placed to that phone.
Yes. You are encouraged to include everyone in your household. You can also create a safety profile on behalf of elderly parents, family members with disabilities, or anyone not comfortable with computers. In this situation, you must designate yourself as the emergency contact.
You can create a safety profile in multiple languages. When your profile displays at the 9-1-1 center, it will be translated back into English. If an interpreter is required, the 9-1-1 call taker will be able to see which language you designated as your primary language.
The more up-to-date your information is, the better. Smart911 prompts users to verify their information every six months. However, you should update your profile anytime there is any change in information.