Chester County, Pennsylvania
County of Chester
313 W. Market St.
P.O. Box 2748
West Chester, PA 19380-0991
Ph: (610) 344-6000
Toll Free: 1 (800) 692-1100

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Adult Probation

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1. What is the difference between Probation and Parole?
2. What is Intermediate Punishment?
3. What is ARD?
4. Are those on probation or parole allowed to live or travel wherever they want?
5. Are those on ARD, probation, parole or intermediate punishment allowed to possess a firearm?
6. Where should I send payments on my fines and costs?
7. How do I find out how much I owe in fines, court costs, restitution and Probation/Parole fees?
8. Why do I have to pay fines, court costs, restitution and Probation/Parole fees?
9. When should I begin to make payments?
10. How do I make payments on my balance?
11. What is a payment plan?
12. What will happen if I do not make payments as ordered?
13. What if I move or change employment?
14. If I am medically incapacitated and unable to comply with my payment plan, what should I do?
15. What is an administrative fee?
16. What is a supervision fee?
17. What happens if I bounce a check?
18. What is a judgment?
19. If I am ordered to receive Court ordered restitution but have not been receiving any money, who can I contact?

Aging

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1. Does a senior have to serve jury duty?
2. How can I receive in-home services through PDA Waiver, Family Caregiver Support Program, or Options?
3. If a program is in a waiting list, what does that mean?
4. What does a care manager do?
5. Where can I donate assistive device?
6. Where can I donate goods?
7. Where can I make monetary donations?

Archives

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1. How do I get a copy of my birth certificate?
2. How do I get a copy of my marriage record?
3. How do I get a copy of my divorce decree?
4. Do you have original records from other counties?
5. Where do I get a copy of a Chester County will?
6. How do I get a copy of a record I found in the online index?
7. Can I get a record scanned and emailed to me?
8. Can I take photographs of records while in the reading room?
9. Can I use a portable scanner device?
10. Can I save digital images to my personal flash-drive?
11. How do I research the history of my house?

Archives - Property Research Guide

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1. Does the recital give you a grantor and grantee but leaves out the deed book and page reference?
2. Does the recital give a list of multiple transactions without specific references to some or all of those transactions?
3. Does the deed not have a recital at all?
4. Does the recital refer to a patent?
5. Does the recital refer to a will or an estate sale?
6. Does the recital refer to a Sheriff’s sale?
7. Do you have multiple tracts, each with its own recital?

Assessment

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1. What is millage?
2. How are millage rates determined?
3. How do I calculate my approximate property tax based on the posted millage rates?
4. What is an assessment?
5. What is an Interim Assessment?
6. When is an interim assessment effective?
7. How are interim assessments reported?
8. What is the procedure if a taxpayer does not agree with the assessment and/or the effective date?
9. What's the significance of property assessment?
10. What is the market value?
11. What causes market values to change?
12. How do I change my Tax Billing Address?
13. How can I obtain Assessment data reports?
14. Appealing Your Real Estate Assessment
15. Is a processing fee required?
16. How do I obtain an appeal form?
17. What are the different types of hearings?
18. Where are the appeals held?
19. How will I be advised of my hearing date?
20. What is the appeal hearing procedure? CLR?
21. What if I do not agree with the board decision?
22. Homestead/Farmstead - Who can apply for property tax relief?
23. How does property tax relief work for “mixed use” properties?
24. Why is it necessary to apply?
25. How and when must property owners apply?
26. How will property owners know when applications are approved?
27. Is there a fee to apply?
28. If an application is denied, is it possible to appeal?
29. How exactly will the reductions work on tax statements?
30. Will it be necessary to re-apply for a homestead/farmstead every year?
31. What is the name and contact of the Chester County Homestead Office?
32. Who is the district contact for more information?

Children, Youth & Families

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1. Who Do I Call for Assistance?
2. How do I report child abuse or what if I suspect child abuse?
3. Will my name be kept confidential?

Conservation District

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1. When is an Erosion and Sediment Control Plan required?
2. What is NPDES and when do I need one of these permits?
3. How can I learn more about Chapter 102 Regulation revisions?
4. What is an environmental complaint?

Coroner

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1. What happens when a death is reported to the Coroner's Office?
2. What is the role of the Coroner's Office?
3. Why is the Coroner’s Office Involved?
4. How do I report a death?
5. What are the types of deaths investigated by the Coroner's Office?
6. Where is my loved one being taken?
7. How do I contact the Coroner’s Office?
8. What do I do now?
9. Is there a charge for autopsies?
10. Why are autopsies performed?
11. How do I obtain a Report of the Autopsy, Investigation, or Toxicology Findings?
12. Can I come see my loved one at the hospital?
13. Are autopsies always performed when the Coroner investigates a death?
14. When will the body be released?

DCIS PPM Intake & Assessment

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1. What is the difference between Project Management and Portfolio Management?
2. What is the approval timeframe for a Intake Request?
3. How can I find out the status of a Intake Request that was submitted?
4. Can I view submitted Intake Requests?
5. What is the approval timeframe for an Assessment?
6. How can I find out the status of an Assessment?
7. Can I view submitted Assessments?
8. Can an Assessment be changed/modified?
9. How will the impacted department(s) be notified for Project Approvals, Project Denials, or Projects to be Placed on Hold?
10. What if I still have resource time available for my Assessment Team, but I submitted the Assessment. Can I resubmit and utilize my assessment team, if available?

District Attorney - Victim Witness Assistance

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1. I am a victim or witness and I received a subpoena, what should I do?
2. I am a victim or witness and I want to know when my case is scheduled.
3. I am a victim of a sexual assault, what should I do?
4. I am a victim of domestic violence, what should I do?
5. I have information that a child is being physically or sexually abused, what should I do?
6. I have information on a crime what should I do?
7. Restitution was ordered in court, when do I receive it?
8. Tell me more about the Crime Victim’s Center
9. Victim’s Bill of Rights – Crime Victims Act 18 Pa.C.S. §11.201

District Attorney FAQ

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1. I received a bad check, how do I file charges?
2. I paid for services or an item I never received, can I file charges?
3. I am a victim and I want to drop charges, what do I do?
4. How can I get a PFA (Protection From Abuse) Order?
5. The police are not doing anything to investigate my complaint,what can I do?
6. I want to file criminal charges against someone, how do I do this?
7. Can I get my criminal record expunged?
8. How do I contact my local police department?

District Courts

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1. How do I arrange for a District Judge to perform a marriage?
2. Where do I file a Civil Complaint?
3. How much does it cost to file a Civil Complaint?
4. How do I obtain forms to file a Civil Complaint?
5. Where do I file an Appeal
6. Can I Pay my ticket online?

Domestic Relations

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1. I want to file for child support, but I cannot afford an attorney. Can your office help?
2. I want to file a support action. What kind of information do I need to bring to your office ?
3. How long will it take before I start receiving payments?
4. How long from my intake interview until my first conference ?
5. What happens if the defendant does not come to the initial conference?
6. What is the cost of Genetic (DNA) Testing?
7. What should I bring to the support conference?
8. I am still a minor, do I still need to appear for the conference?
9. I am afraid to be in the same room with the other party, but we are ordered to appear for a conference together. How can you protect me?
10. I have heard of a document called an Income and Expense form, do I need that?
11. What happens if I have filed for spousal support and the defendant challenges my right to get it?
12. How will the conference officer calculate the support obligation?
13. What does the conference officer consider “income?”
14. What is basic child support intended to cover?
15. Do I need an attorney to represent me at the conference ?
16. What if the other party does not appear at the conference ?
17. How long does a conference take ?
18. Can I speak to the conference office prior to my conference date?
19. How long will support continue ?
20. Does visitation affect the amount of the child support order?
21. What if the date and time of the conference is not good for me ?
22. What time must I appear for a Master Hearing ?
23. What if I don't appear ?
24. I can’t afford an attorney, but I want representation. What can I do?
25. What is the fee to file a petition?
26. Is there a fee for copies ?
27. How much does an employer take out of a defendant’s paycheck if the defendant does not make enough to meet his/her monthly support obligation?
28. Who do I inform if any of my personal information changes?
29. How far behind does a defendant have to be before we enforce an order?
30. Who is my enforcement officer?
31. How do I request an update on my case?
32. What techniques can be used to enforce my order?
33. How long do I have to pay child support?
34. Who do I call with custody, visitation or divorce questions?
35. Why do I feel as though your office is not on my side?
36. How far behind in payment do I have to be before I am considered delinquent?
37. How do I change an entry on my credit report?

Drug & Alcohol Services

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1. My friend / family member has an alcohol and/or drug problem; where can they go for help?
2. Where can I get a list of AA/NA meetings?
3. I think my child may be using drugs, what should I do?
4. I don't have any health insurance, how can I get treatment for myself or my family members substance abuse problem?
5. My health insurance will not pay for drug and alcohol treatment, what should I do?
6. I've been arrested for Driving Under the Influence (DUI); what should I do?
7. Is drug and alcohol treatment confidential?
8. My church group is interested in a speaker to address alcohol, tobacco and other drug issues, can you tell me where to go for help.
9. My organization is sponsoring a health fair, where can I get pamphlets, brochures and other information regarding alcohol, tobacco, and other drugs to distribute?

Emergency Services

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1. How can I or my family be prepared for an emergency ?
2. How can I obtain information in an emergency ?
3. What does Shelter-in-Place mean ?
4. Where should I go if I'm told to evacuate ?
5. If an evacuation is ordered, what do I do with my pet ?
6. I live within the 10-mile radius of a nuclear power plant; what should I do if the warning siren sounds ?
7. I live within the 10-mile radius of a nuclear power station; how can I get Potassium Iodide (KI) ?
8. Do you have tornado or severe weather sirens ?
9. I received an emergency message on my cell phone; what is it ?
10. I lost power; who should I call ?
11. I lost power; will you give me dry ice ?
12. I'd like to get involved if there is an emergency in my community; how can I help ?

Family Court Custody

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1. Do I have to attend the Mediation Orientation session?
2. Who else must attend the Mediation Orientation?
3. Am I required to continue with mediation after the orientation session?
4. What is a custody mediator?
5. What happens at mediation?
6. Can we have additional mediation sessions?
7. Can the mediator provide legal advice?
8. Can we reach an agreement at the mediation?
9. If we sign an agreement at mediation, do I still have to go to the Custody Conciliation Conference?
10. If we don’t sign an agreement at mediation, can we still agree before the Custody Conference?
11. If we want more time to mediate to reach an agreement, can we push back the date of the Custody Conference?
12. If we don’t sign an agreement, do I have to attend the Custody Conference?
13. Should I look into obtaining a lawyer for my custody case?
14. How do I find a custody lawyer?
15. Will I have to attend a Parenting Class?
16. Can I change the date for Parenting Class?
17. Where and when is Parenting Class held?
18. Should I bring my child(ren) to Parenting Class?
19. Will I have to attend a Conciliation Conference?
20. What happens at Conciliation Conference?
21. Will my child or children be permitted to attend the Conciliation Conference?
22. What is the difference between mediation and the Conciliation Conference?
23. If I am not satisfied by the outcome at the Conciliation Conference, can I get a trial in front of a Judge?
24. Can a Custody Order be modified?
25. Can I just write a letter to the Judge asking for a change in custody?

Firearms Division FAQ

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1. How old must you be to obtain a License to Carry a Firearm?
2. Is the License to Carry a Firearm issued in Chester County valid in other parts of the Commonwealth?
3. Should I notify the Sheriff's Office if my address changes?
4. How long is the License to Carry a Firearm valid?
5. Is the license valid for just one gun I wish to carry?
6. Is the License to Carry a Firearm issued in Pennsylvania good in other states?
7. I have some firearms that were given to me by a parent/relative, do I have to register them in my name?
8. Do I need a license for target shooting?

Foster Care

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1. Can I choose the age and sex of the child that I would like?
2. How long is "temporary"?
3. May a single person become a foster parent?
4. Must foster children have their own bedroom?
5. What are some of the children's special needs?
6. What are the rewards of becoming a foster parent?
7. What type of support is available to the foster family?
8. Who are the children in care?

Health

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1. How do I get a copy of my birth certificate?
2. How old is my septic system?
3. Where I can get my well water tested?
4. How do I get a copy of my child's immunization records?
5. I would like to file a complaint about a nursing home, hospital, physician, dentist, pharmacy, etc.
6. How do I dispose of used needles and red bag waste?
7. I need health insurance.
8. How can I dispose of old/unused medications?
9. How do I dispose of latex paint?
10. I have a complaint about my neighbor's property.
11. I'm going to be traveling out of the country and need immunizations - where can I get them?

Human Services

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1. Where can I get emergency food in Chester County?
2. I have items (clothing, furniture, food, etc.) to donate. Where can I go?
3. What are the toll free hotline numbers I can call in case of an emergency or just to get more information?
4. Where can I find links to other service and/or treatment providers’ websites?
5. Where can I find information on Child Care facilities in Chester County?
6. Callers with questions regarding elderly neighbors, parents, or relatives.
7. Callers with child custody questions.
8. Callers with domestic violence questions/complaints.
9. I am homeless. How can I access an emergency shelter?
10. I have a dispute with my landlord. What can I do?

Human Services - Youth Center

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1. How do I have my child admitted into the Youth Center?
2. When are visiting hours and who is permitted to visit?
3. Are there any employment opportunities available at the Youth Center?

Jury Services

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1. How do I get to the Jury Assembly Room?
2. Who may be called to serve as a juror?
3. How was my name selected for jury service?
4. Why have some people never been called for jury service and I’ve been called more than once?
5. Will I be automatically exempted from jury service if I am a doctor, lawyer, dentist or school teacher?
6. How long will I have to serve?
7. What can I expect if I am required to report?
8. What time will I arrive and leave?
9. What is the telephone call-in procedure?
10. How much do I get paid for jury service?
11. Does my employer have to pay me while I am serving on jury service?
12. What happens if a person ignores a summons or fails to report for jury service?
13. Is there an exemption due to my age?
14. Why do I have to wait until the night before to find out if I have to report?
15. What should I do if being a juror at that time would create a hardship for me?
16. Where do I park when I report for jury service?
17. Does anyone pay for my parking while I am serving as a juror?
18. What if I have an emergency on the day that I am to report?
19. What should I wear?
20. Will I have to go through any security measures when I enter the Justice Center?
21. Do you provide childcare while serving as a juror?
22. What should I bring when I report?
23. What happens if there is inclement weather on the day I am required to report?
24. Who are the people in the courtroom?
25. What is the sequence of a trial?

Juvenile Probation

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1. How can I get my record expunged?
2. Are Hearings open to the public?
3. Do I need to hire a lawyer for court?
4. May a juvenile be fingerprinted or photographed?
5. What is the proper attire for Court?
6. I have received a letter from the court, what do I do?

Mental Health / Intellectual & Developmental Disabilities

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1. How do I get help for my family member with a mental illness?
2. How do I get help for my child 3 years old or older who has a developmental delay?

Nursing Home

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1. Are there any tips for choosing a facility?
2. What should we look for?
3. Where can we find out if there have been any complaints or citations about the nursing home?
4. Who should go into a nursing home?

Parks

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1. How do I reserve a pavilion?
2. How can I help an injured animal?
3. Which parks do you manage?
4. What programs and events are happening in the Chester County Parks?
5. Where can I fish?
6. Where can I hunt?
7. Which parks offer camping?
8. Can the parks accomodate visitors with disabilities?
9. Where may I go horseback riding?
10. Where can I get discount tickets for amusement parks and ski resorts?
11. Where can I hold a wedding or reception?
12. What activities are permitted on regional trails?
13. May I serve alcohol at the pavilion I rented?
14. Can I take my all-terrain vehicle to any of the parks?
15. Can I take my family ice-skating in any of the parks?
16. How can I become more involved in the county park system?
17. Do the county parks offer organized leagues or sports fields?
18. Where can my family and friends enjoy swimming?
19. When is the lake at Hibernia County Park open for fishing and boating?
20. Are pets permitted in the parks?

Pocopson Home

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1. What are the visiting hours?
2. What address do I use to send mail to a resident?
3. How do I schedule a tour of the facility?
4. Is there a waiting list?
5. How long is the waiting list?
6. How do I add someone's name to the waiting list?
7. Are the forms to apply for admission found on the website?
8. How is the cost of care covered?
9. What is the difference between Medicare and Medicaid?
10. Does the facility provide short-term rehabilitation therapies?
11. Can my personal physician continue to treat me at Pocopson Home?
12. Is there a Volunteer Program?
13. Are pets allowed to visit the Home?

Protection from Abuse

Show All Answers

1. What is abuse?
2. Who can file for protection under the act?
3. Is there a cost for filing a Protection From Abuse order?
4. Where and How do I pay Court fees?
5. How and Where do I file for a Protection Order?
6. What should I bring with me when I go to file for a Protection from Abuse Order?
7. What help is available at night, on weekends, or when the Justice Center is closed?
8. How do I receive a temporary protection order after filing a petition for protection from abuse?
9. How is the alleged assailant notified of the temporary protection from abuse order?
10. How do I get a final protection from abuse order?
11. What protection will I receive?
12. Will my protection order be enforced in another county or state?
13. What if the alleged assailant violates the order?
14. How can I get a copy of my PFA order?
15. What Domestic Violence Programs exist in Chester County?
16. How can I find a Lawyer?

Recorder of Deeds

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1. What are the hours of the Recorder of Deeds Office?
2. How far back do your records go?
3. Can I get information over the telephone?
4. Can I get information over the Internet?
5. How can I get a copy of a document recorded in your office?
6. What information do I need to check a deed or mortgage?
7. How do I find the information I need in the indices?
8. In order to record a document, do I have to go anywhere else?
9. May I record by mail?
10. How can I get the UPI number?
11. When will recorded documents be returned?
12. Why does it take four to six weeks?
13. Do any municipalities require pre-registration of Deeds?
14. Can anyone look at my Deed?
15. Can I prepare my own Deed?
16. How do I replace a lost Deed?
17. How do I change, add or delete a name on a Deed?
18. Is it necessary to delete a deceased spouse's name?
19. If a woman marries, must she change her name on her Deed?
20. If I sell a portion of my land, do I get a Deed for the remainder?
21. Must I record my Deed?
22. If I build on my lot, do I get a new Deed for the house?
23. If I find a mistake in my Deed, how do I correct it?
24. Can anyone look at my mortgage?
25. Who satisfies my mortgage?
26. How is a mortgage satisfied?
27. What if the original mortgage was lost?
28. Must a mortgage be satisfied?
29. Are there special rules for plans?
30. Are subdivision plans required?
31. What is the real estate transfer tax?
32. Who pays the transfer tax?
33. Are any transactions exempt?
34. When is a statement of value required?
35. Why is additional transfer tax sometimes due?
36. Is a transfer between divorced parties exempt?
37. How can I determine the owner of a property?
38. How do I check easements on my ground?
39. How do I check Deed restrictions on my ground?
40. What is the elevation of my property?
41. How can I determine the latitude and longitude of my ground?
42. How can I determine my property line?
43. Do you have plans showing the location of my building on my lot?
44. Do you record deeds for cemetery lots?
45. How can I check for liens against my property?
46. How can I determine the location of old wells or water & sewer lines?
47. How can I trace ownership of my property?
48. How can I tell the age of my house?
49. How do I determine if relatives lived here years ago?
50. Why are microfilm copies made?
51. What documents do you handle?
52. Can I record my military discharge?
53. How can I record my septic or sewer plan?
54. How do I find or verify my UPI number?
55. How do I become a notary public?
56. How do I find out about Electronic Recording?

Register of Wills

Show All Answers

1. What services does the Register of Wills provide?
2. Are all Wills public record?
3. What does it mean to register a Will?
4. Does a Will get registered or filed after it is written?
5. Why is a Will registered or probated?
6. What is probate?
7. What do the terms intestate and testate mean?
8. The decedent died without a Will. What do I do?
9. What do the words "Open an Estate" mean?
10. Is there a time limit or requirement to open an Estate?
11. What is a Short Certificate?
12. Why do you keep the original Will?
13. I cannot find the original Will. I only have a copy. What can I do?
14. What are Letters Testamentary and Letters of Administration?
15. Do I need an attorney to apply for Letters Testamentary or Letters of Administration?
16. Who can be appointed Administrator?
17. What do I need when I come to the office to open the estate?
18. Does your office assist in the preparation of the Inheritance Tax Return?

Tax Claim / Tax Lien

Show All Answers

1. This is the first notice I’ve received about delinquent taxes - why didn’t I receive the original tax bill?
2. I am not able to pay the full amount of delinquent taxes - can I make partial payments?
3. Can I make payments in cash?
4. To whom should checks be made payable?
5. Where can I make payment?
6. Can penalties be waived?
7. What is the interest rate on my unpaid balance?
8. What are the fees?
9. What is the Upset Sale?
10. What is the Judicial Sale?
11. What is the repository list?
12. Can I make an agreement to stop the sale of my property?
13. When will my parcel be published in the paper?
14. Why was my property posted by the Sheriff’s Department?
15. What is an interim assessment?
16. When is an interim assessment effective?
17. How are interim assessments reported?
18. What is the procedure if a taxpayer does not agree with the assessment and/or the effective date?

Treasurer

Show All Answers

1. Where is the Office of The Treasurer located?
2. Your mailing address has a street number and a P.O. Box. Which is correct?
3. What are your normal hours, and are you open on weekends?
4. To whom do I make my check payable?
5. When are tax bills sent out?
6. What are the tax due dates for annual County taxes?
7. When is the absolute last day I can pay my Chester County Tax?
8. To whom are tax bills usually sent?
9. What should I do if I do not receive a tax bill and I do not have a mortgage?
10. How do I process a request to have my address changed for tax billing purposes?
11. Do I have to mail my payment to the Treasurer's Office?
12. Can I pay my Township or School taxes at the Treasurer's Office?
13. What is the current millage rate?
14. Is Chester County Government the tax authority for a Local Earned Income Tax, and if not, can you tell me who is?
15. How can I obtain a receipt as proof of payment?
16. Can you tell me how long it takes to process a Tax Certification request?
17. If I fax my completed Tax Certification form to the office, will it speed up the process?
18. What is the Hotel Room Rental Tax, and how does the County use the money?
19. Who must register for Hotel Room Rental Tax?
20. How do I register my hotel (motel, bed & breakfast business, inn, guest house)?
21. What is the Hotel Tax rate?
22. Is anyone exempt from the Hotel Room Rental Tax?
23. How do I obtain additional copies of the required tax reporting forms?
24. How do I avoid a late payment penalty for my Hotel Tax?
25. How often must I file a hotel tax report?
26. What is the meal exemption? And, can I consider this extra income?
27. If I purchase my hunting license in January, is it good for the entire year?
28. Can I purchase a fishing license through the mail, or do I have to go to the Treasurer's Office?
29. Can anyone purchase a Lifetime fishing license?
30. Do all dogs need to be licensed?
31. Where can I purchase a dog license?
32. Can I mail my Dog License application and payment to your office?
33. Do I need to send a self-addressed, stamped envelope for my dog license?
34. Do I have to renew my dog license every year?
35. Are reduced rates available to seniors or the disabled for Dog Licenses?
36. What should I do if I find a lost dog?
37. Can anyone purchase a license for Small Games of Chance or Bingo?
38. Does my application for Small Games of Chance & Bingo have to be notarized?
39. If I have a concealed weapon's permit, do I still need a pistol permit?
40. If I am a non-resident, can I still apply for a Pennsylvania Pistol Permit?
41. What can I do if I lose my pistol permit?
42. Unidentified Checks from Treasurer - I received a check from the Office of The Treasurer of Chester County and I do not know why. Did I overpay my taxes? Is this a refund?
43. Unidentified Checks from Treasurer - I received a check for $100.00 and the name of my deceased relative appears on the stub. What is this amount for, and why did I receive it?

Chester County, Pennsylvania
with the bold text in the example below: