Text-to-9-1-1

Text-to-9-1-1 is a service for emergency situations when calling 9-1-1 is not possible. AT&T, Sprint, Verizon, T-Mobile and MetroPCS customers are able to take advantage of this feature. 

Text-to-9-1-1 service provides equal access to emergency services for residents with hearing and speech disabilities. However, our clear message is "Call if you can, Text if you can't" Texting is not a replacement for calling  9-1-1; whenever possible, people should always call 9-1-1 instead of texting. 

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Facts About Text-to-9-1-1


How to text 9-1-1 in an emergency:
  • Enter the numbers “911” in the “To” field;
  • The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed
  • Text in simple words - do not use abbreviations.
  • Keep text messages brief and concise.
  • Be prepared to answer questions and follow instructions from the 9-1-1 call taker
  • When calling 9-1-1, your cell phone connects to the closest cell tower and your cell phone location is sent to 9-1-1. When using Text-to-9-1-1, your cell phone connects to the closest cell tower and the cell tower location is sent to 9-1-1. This means we will know what cell tower you are texting from but we won't know where you are.
  • As with all text messages, 9-1-1 messages can take longer to receive.
  • A text or data plan is required to place a text-to-9-1-1
  • If texting to 9-1-1 is not available in your area, you will receive a message indicating that texting 9-1-1 is not available and to contact 9-1-1 by other means.
  • When texting 9-1-1, you cannot include other contacts in the same message. 
  • Do not text and drive!